Investor Charter and Grievance Redressal
A. Vision and Mission Statements for Investors
Vision: Invest with knowledge & safety.
Mission: Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.
About Us: The Company, Chiratae Ventures India Advisors Pvt Ltd (called "Chiratae Ventures"), reviews the investment opportunities, undertakes due diligence on portfolio companies, provides investment recommendations, monitors investments, and develops recommendations for exit and liquidity strategies.
B. Details of Business Transacted by the Investment Adviser (IA) with Respect to the Investors
Chiratae Ventures provides investment advisory services to its proprietary clients. Before providing services:
- Chiratae Ventures shall enter into an agreement with the client providing all details including fee details, disclosure of conflict-of-interest if any, and maintaining confidentiality of information.
- Chiratae Ventures shall share the copy of the agreement and also complete the KYC formalities for the client.
- Chiratae Ventures shall do a proper and unbiased risk-profiling and suitability assessment of the client.
| Name | Chiratae Ventures India Advisors Private Limited |
| CIN No. | U74140KA2006PTC040715 |
| Type of Registration | Non-Individual |
| SEBI Registration Number | INA200001348 |
| BSE Membership Certificate Number | 2055 |
| Validity | Perpetual |
| E-mail Address | contact@chiratae.com |
| Registered Office | 3rd Floor A & B Wing, Sobha Pearl, Commissariat Road, Bangalore-560025, Karnataka |
| Telephone Number | 080 4043 4836 |
| Principal Officer | Name: Swaminathan Sankar Contact No: 080-40434810 Mail id: swami@chiratae.com |
| SEBI Chennai Office Address | 7th Floor, 756-L, Anna Salai, Chennai – 600002, Tamil Nadu Tel Board: +91-44-28880222 / 28526686 Fax: +91-44-28880333 E-mail: sebisro@sebi.gov.in |
Investors Charter: Currently unavailable
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Disclaimer
Chiratae Ventures India Advisors Pvt Ltd is a SEBI Registered Investment Advisor (INA200001348). Registration granted by SEBI, membership of BASL and certification from NISM do not result in any guarantee and performance of the intermediary or provide any assurance of returns to investors.
Investment in the securities market are subject to market risks. Read all the related documents carefully before investing.
Complaint Data to be displayed by IAs
Data As Of Last Month Ending 30-06-2025
| Sl.No. | Received from | Pending as of last month | Received during the month | Resolved during the month | Total Pending | Pending > 3 months | Avg. resolution time* |
|---|---|---|---|---|---|---|---|
| 1. | Directly from Investors | 0 | 0 | 0 | 0 | 0 | 0 |
| 2. | SEBI-SCORES | 0 | 0 | 0 | 0 | 0 | 0 |
| 3. | Other Sources | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 0 | 0 | 0 | 0 | 0 | 0 | |
* Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.
Trend of Monthly Disposal of Complaints by IAs
| Sl.No. | Month | Carried forward from previous month | Received | Resolved | Pending |
|---|---|---|---|---|---|
| 1. | July 2024 | 0 | 0 | 0 | 0 |
| 2. | August 2024 | 0 | 0 | 0 | 0 |
| 3. | September 2024 | 0 | 0 | 0 | 0 |
| 4. | October 2024 | 0 | 0 | 0 | 0 |
| 5. | November 2024 | 0 | 0 | 0 | 0 |
| 6. | December 2024 | 0 | 0 | 0 | 0 |
| 7. | January 2025 | 0 | 0 | 0 | 0 |
| 8. | February 2025 | 0 | 0 | 0 | 0 |
| 9. | March 2025 | 0 | 0 | 0 | 0 |
| 10. | April 2025 | 0 | 0 | 0 | 0 |
| 11. | May 2025 | 0 | 0 | 0 | 0 |
| 12. | June 2025 | 0 | 0 | 0 | 0 |
Trend of Annual Disposal of Complaints
| Sl.No. | Year | Carried forward from previous year | Received | Resolved | Pending |
|---|---|---|---|---|---|
| 1. | 2020-21 | 0 | 0 | 0 | 0 |
| 2. | 2021-22 | 0 | 0 | 0 | 0 |
| 3. | 2022-23 | 0 | 0 | 0 | 0 |
| 4. | 2023-24 | 0 | 0 | 0 | 0 |
| 5. | 2024-25 | 0 | 0 | 0 | 0 |
| 6. | 2025-26 | 0 | 0 | 0 | 0 |
Details of Grievance Redressal Mechanism
| Designation | Name | Address | Contact No. | Mail ID | Working Hours |
|---|---|---|---|---|---|
| Customer Care | Raghunath Rao | 3rd Floor (A and B Wing), Sobha Pearl 1, Commissariat Road, Bengaluru, Karnataka-560025. | 080-40434809 | raghu@chiratae.com | 9.00 AM to 6.00 PM |
| Compliance Officer | Vikram Singh J | 3rd Floor (A and B Wing), Sobha Pearl 1, Commissariat Road, Bengaluru, Karnataka-560025. | 080-40434808 | vikram@chiratae.com | 9.00 AM to 6.00 PM |
| Principal Officer | Swaminathan Sankar | 3rd Floor (A and B Wing), Sobha Pearl 1, Commissariat Road, Bengaluru, Karnataka-560025. | 080-40434810 | swami@chiratae.com | 9.00 AM to 6.00 PM |
In case of any grievances or disputes the client has the following redressal mechanism as prescribed by SEBI:
Step 1 – The client should first take up his/her/its grievance with Chiratae Ventures India Advisors Private Limited (Chiratae Ventures) by lodging a complaint directly with the Customer Care of Chiratae Ventures, Mr. Raghunath Rao, who can be reached on raghu@chiratae.com. The grievances have to be redressed not later than 7 calendar days from the date of receipt of the grievance by the Customer Care.
Step 2 – If the client is not satisfied with the resolution provided by the Customer Care, then he/she can take up his/her/its grievance with the Compliance Officer of Chiratae Ventures, Mr. Vikram Singh, who can be reached on vikram@chiratae.com. The grievances have to be redressed not later than 21 calendar days from the date of receipt of the grievance by the Compliance Officer.
Step 3 – If the investor's complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI's 'SCORES' portal, a centralized web based complaints redressal system: scores.sebi.gov.in
Step 4 – If the client remains dissatisfied with the outcome of the SCORES complaint, the client may consider the Online Dispute Resolution (ODR) through the Smart ODR portal: smartodr.in
Step 5 – With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, 'G' Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051.
Associate Regional SEBI Office
7th Floor, 756-L, Anna Salai,
Chennai – 600002, Tamil Nadu
Tel. Board: +91-44-28880222 / 28526686
Fax: +91-44-28880333
E-mail: sebisro@sebi.gov.in
Compliance
Disclosure with respect to compliance with annual compliance audit requirement under Regulations 19(3) of SEBI Investment Advisers Regulation 2013 for last and current financial year are as under:
| Sl.No | Financial Year | Compliance Audit Status | Remarks, if any |
|---|---|---|---|
| 1 | 2024-25 | In process | — |